Refund policy

Right of withdrawal

The provisions of this article shall apply only to Clients who, in their capacity as consumers, purchase products online from Alea BV. The Client has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason. The withdrawal period shall end 14 calendar days after the day on which the Client or a third party designated by the Client and other than the carrier takes physical possession of the product. To exercise the right of withdrawal, the Customer must inform Alea BV, Dendermondesteenweg 28, 9070 Destelbergen, info@aleashop.be of its decision to withdraw from the agreement by an unambiguous statement (e.g. written post or e-mail). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.
In order to meet the withdrawal deadline, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must send back the goods or hand them over to Aleashop, Dendermondesteenweg 28, 9070 Destelbergen, without delay and in any event no later than 14 calendar days from the day on which he notifies Alea Bvba of his decision to withdraw. The Customer is on time if he/she returns the goods before the period of 14 calendar days has expired. The direct cost of returning the goods will be at the expense of the Customer.

If the returned product has diminished in value in any way, Alea BV reserves the right to hold the Customer responsible and claim compensation for any diminution in the value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
We consider for max value only items that are in their original packaging, together with all accessories, instructions for use.

If the Client cancels the agreement, Alea BV shall reimburse the Client for all payments received from the Client up to that point, excluding the standard delivery costs, within a maximum of 14 calendar days after Alea BV was informed of the Client's decision to cancel the agreement. In the case of sales agreements, Aleashop may wait until all goods have been returned, or until the Client has demonstrated that he has returned the goods, whichever comes first. Any additional costs resulting from the Client's choice of a delivery method other than the cheapest standard delivery offered by Alea BV shall not be refunded. Alea BV shall reimburse the client using the same means of payment with which the client made the original transaction, unless the client has expressly agreed otherwise; in any event, the client shall not be charged for such reimbursement. Right of Withdral form